Shipping Policy

At DiNÉRA, we aim to deliver your jewellery safely and as quickly as possible.

Order Processing

Orders are normally processed within 1 business day.

Orders placed during weekends or public holidays may be processed on the next available business day.

Once your order has been confirmed, you may receive a confirmation through SMS, email, WhatsApp, or another available communication method.

Island-Wide Delivery

We deliver to locations across Sri Lanka.

Our normal estimated delivery period is:

3–5 business days

This is an estimated delivery period and not a guaranteed delivery date.

Delivery may take additional time during public holidays, major sales, promotional campaigns, adverse weather, or unforeseen courier delays.

Incorrect Delivery Information

Please carefully check your:

  • Delivery address
  • Contact number
  • Recipient name

before completing your purchase.

DiNÉRA cannot be held responsible for delivery delays or failed delivery attempts resulting from incorrect or incomplete information supplied by the customer.

Additional delivery charges may apply if a parcel must be resent due to incorrect customer-provided information or an unsuccessful delivery attempt.

Damaged, Missing or Incorrect Orders

If your parcel arrives damaged, contains an incorrect product, or an item is missing, please contact DiNÉRA as soon as possible after receiving your order.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or videos where appropriate

Our team will review the issue and provide an appropriate solution.

Contact Us

For shipping or delivery inquiries:

Contact Us