Privacy Policy
At DiNÉRA, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, creating an account, contacting us, or placing an order.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
When you interact with DÍNÉRA, we may collect information such as:
Personal Information
Name, Email address, Phone number, Delivery and billing address, Account information
Order & Payment Information
Payment information is processed securely through our authorised payment service providers. DÍNÉRA does not directly store your complete debit or credit card information.
Website & Device Information
When you visit our website, certain information may automatically be collected, including:
IP address, Browser type, Device information, Pages viewed, Website activity, Cookie information
How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Send order confirmations and delivery updates
- Respond to customer inquiries
- Provide customer support
- Improve our website, products, and services
- Personalise your shopping experience
- Provide promotional offers where permitted
- Detect or prevent fraudulent or unauthorised transactions
Sharing Your Information
DÍNÉRA does not sell your personal information.
However, information may be shared with trusted third-party service providers when necessary to operate our business, such as:
- Payment processors
- Courier and delivery services
- Website and e-commerce service providers
- Customer support or communication platforms
Information may also be disclosed when required by applicable law or a lawful request from an authorised body.
Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website activity, and provide a better shopping experience.
You may disable cookies through your browser settings. However, certain website features may not function correctly if cookies are disabled.
Data Security
We take reasonable measures to safeguard customer information against unauthorised access, misuse, loss, or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Changes to This Policy
DÍNÉRA may update this Privacy Policy when necessary. Updated versions will be published on this page.
Contact Us
For questions regarding your personal information or this Privacy Policy, please contact us