Return Policy

At DiNÉRA, we want you to be satisfied with your purchase. Every product is carefully checked before dispatch. However, if you receive an incorrect, damaged, or unsuitable item, you may request a return or exchange according to the conditions below.

7-Day Return & Exchange Period

Customers must request a return or exchange within 7 days from the date the order is received.

Requests made after the 7-day period may not be accepted.

Eligibility for Returns & Exchanges

To qualify for a return or exchange, the product must:

  • Be unused and unworn
  • Be in its original condition
  • Be returned with its original packaging
  • Have no signs of damage caused after delivery
  • Be returned within the 7-day return and exchange period

DiNÉRA reserves the right to reject any returned product that does not meet these conditions.

How to Request a Return or Exchange

Please contact DÍNÉRA within 7 days of receiving your order and provide:

  • Your order number
  • Product name
  • Reason for the return or exchange
  • Clear photographs or videos if the product is damaged, defective, or incorrect

Once your request has been reviewed, our team will provide instructions on how to proceed.

Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product
  • A product with a manufacturing defect
  • The wrong product
  • An incomplete order

please contact us as soon as possible.

Once the issue has been confirmed, DiNÉRA will arrange an appropriate replacement, exchange, return, or other suitable solution.

Where the issue was caused by DiNÉRA, reasonable return and redelivery charges will be covered by us.

Change of Mind or Product Preference

Returns or exchanges requested because of:

  • Change of mind
  • Design preference
  • Size preference
  • Ordering the incorrect product

may be accepted subject to product condition and availability.

In these situations, return and redelivery charges must be paid by the customer.

Exchange products are subject to stock availability.

Jewellery & Hygiene Conditions

For hygiene reasons, earrings and pierced jewellery cannot normally be returned or exchanged once they have been worn or opened, unless the item is defective, damaged upon delivery, or an incorrect product was supplied.

Products that have been damaged through improper use or care are not eligible for return or exchange.

This includes damage caused by:

  • Perfume or chemicals
  • Excessive exposure to water or moisture
  • Scratching or physical damage
  • Improper storage
  • Accidents
  • Failure to follow jewellery care instructions

Sale & Promotional Items

Products marked as Final Sale or certain clearance items may not be eligible for returns or exchanges unless the product is damaged, defective, or incorrectly supplied.

Any special return or exchange conditions relating to promotional products will be stated at the time of purchase.

Refunds

Where a return is approved for a refund, DiNÉRA will review the returned product before processing the refund.

Refunds will only be issued after the returned product has been received and inspected.

Shipping or delivery charges are generally non-refundable, except where the return is caused by an error on our part or a defective product.

Approved refunds will be processed using the applicable payment method.

Important

Please do not send a product back before contacting DiNÉRA and receiving return instructions from our team.

Returns sent without prior approval may not be accepted.

Contact Us

For returns, exchanges, or product-related concerns, please contact:

Contact Us